Exchange & Return
Effective Date: September 7, 2026
At Lzuri Fashion Private Limited, we strive to provide a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, our Exchange & Return Policy is designed to make the process simple and convenient.
1. Exchange & Return Eligibility
You may request an exchange or return within 7 days of receiving your order. To be eligible, the product must meet the following conditions:
- Unused, unwashed, and unworn.
- In its original condition.
- Returned with all original tags, labels, and packaging intact.
- Accompanied by valid proof of purchase.
2. Exchange Policy
If you wish to exchange your product for a different size or another eligible item, you may submit an exchange request within 7 days of delivery. Exchanges are subject to product availability.
3. Return Policy
If you are not satisfied with your purchase, you may request a return within 7 days of delivery, provided the product meets all applicable return eligibility requirements.
4. Non-Eligible Items
The following items are generally not eligible for exchange or return unless they are damaged, defective, or incorrectly delivered:
- Innerwear.
- Accessories.
- Gift Cards.
- Products specifically marked as "Non-Returnable".
- Items showing signs of use, washing, alteration, or damage after delivery.
5. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our Customer Support team within 48 hours of delivery.
Please provide clear photographs of the product and its packaging to help us review the issue. After verification, we may arrange an appropriate replacement, exchange, or refund, as applicable.
6. Refund Process
Once the returned product is received and successfully passes our quality inspection, eligible refunds will be processed to the original payment method within 5–7 business days.
The time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.
7. Return Shipping
Return shipping charges may apply depending on the reason for the return. Returns related to damaged, defective, or incorrectly delivered products may be eligible for return shipping assistance, subject to verification.
8. Quality Inspection
All returned products are subject to inspection before an exchange or refund is approved. If a returned product does not meet the eligibility requirements, the return or exchange request may be rejected.
9. How to Request an Exchange or Return
To request an exchange or return, please contact our Customer Support team within the applicable return period. Please keep your order details and proof of purchase available when submitting your request.
10. Contact Us
If you have any questions regarding exchanges, returns, or refunds, please contact us using the details below:
Lzuri Fashion Private Limited
Daskroi, Ahmedabad, Gujarat - 382405
Phone: 7069080370
Email: lzuri1980@gmail.com